|
Job Number |
Week |
DMA |
Overall |
Tech Hard |
Tech Soft |
Job Type |
Comments |
|
5771017 |
02/09/2007 |
CINCINNATI |
7 |
9 |
9 |
PC Installation with ISP Setup |
I think that she was timely and
considerate. She got everything up. She asked me
questions to make sure that I understood what she
was doing. I think she was very professional. She
knew everything that she needed to know. She was
very informed and helpful. I don't know what can be
improved. I did not really have any issues. |
|
5615543 |
01/26/2007 |
CINCINNATI |
9 |
9 |
9 |
Home Wireless Network Install -
Two Computers One Router |
They do the job they are sent to
do. Their knowledge is good, they know what they are
doing. They needed to set up my wireless capability.
I don't think anything could be improved I was
satisfied. The technican was knowledgeable and she
made sure I understood what I needed to know about
the instillation. |
|
5673975 |
12/29/2006 |
CINCINNATI |
8 |
8 |
8 |
PC Installation with ISP Setup |
I think that everything went fine.
I think the scheduling was fine. The person that
came was very knowledgeable. She seemed to be able
to answer my questions and make it easy to
understand computer language. I think that she tried
to make sure that everything was working and ready
to go. We were not able to finish one thing that she
was trying to accomplish. I was told that it was
included, but the tech said that it was not. It was
the router and I called to ask about the
installation. |
|
5673975 |
12/29/2006 |
CINCINNATI |
8 |
8 |
8 |
PC Installation with ISP Setup |
I think that everything went fine.
I think the scheduling was fine. The person that
came was very knowledgeable. She seemed to be able
to answer my questions and make it easy to
understand computer language. I think that she tried
to make sure that everything was working and ready
to go. We were not able to finish one thing that she
was trying to accomplish. I was told that it was
included, but the tech said that it was not. It was
the router and I called to ask about the
installation. |
|
5563873 |
11/03/2006 |
CINCINNATI |
9 |
9 |
9 |
PC Installation with ISP Setup |
She was very punctual and she knew
what she was talking about. She didn't have any
problems installing it. There was a problem with the
printer and the surge box and she called customer
service and they got her through to get the problem
fixed. She was professional. She was knowledagble. I
was overall pleased. Nothing. I mean she was fine. |
|
5539575 |
10/27/2006 |
CINCINNATI |
8 |
8 |
9 |
PC Installation with ISP Setup and
Data Transfer |
The local people were very
cooperative and fast at scheduling a date. They
showed up on time. They were very professional in
their attitude during the installation. They knew
what they were doing and they were willing to do
what I needed done. I think the national people need
to do what the salesman say they are going to do.
There was software that was loaded on the old and
new computer. I need to find out if I need to
uninstall the software. |
|
5538914 |
10/13/2006 |
CINCINNATI |
9 |
9 |
9 |
PC Installation with ISP Setup |
They met my needs for technical
expertise shared with me. She went in depth with
different files and applications. She was very
friendly, and understanding of my needs on how to
work the system. She helped me understand
everything. Nothing could be improved. |
|
5538848 |
10/13/2006 |
CINCINNATI |
9 |
9 |
9 |
PC Installation with ISP Setup |
They installed it very quickly and
she explained everything as she was doing it and I
was very pleased with her. She installed it and
explained everything and she set up my printer.
That's all. Nothing that I know of can be improved,
she did an excellent job. |
|
5520520 |
09/29/2006 |
CINCINNATI |
5 |
6 |
9 |
PC Installation with ISP Setup and
Data Transfer |
It was alright. They assembled the
unit very well. It does not meet my expectations
regarding what I expected them to do. To be specifc,
more knowledgable about the dell product. I thought
my rig on the assumption that there would be a
serial mouse that I have aquired they would send to
me. They are very handy and you can't go back to
conventional mouse once you've used one of those. I
have sent a few emails about the mouse and they
haven't contacted me other then the original.
Knowledge for the product by the sales kiosk. Know
their product, he just assumed there would be a port
tower for the mouse. Very poor salesman. When I
called him by phone and he sent me an email and told
me to go out and buy some stuff, and got to somebody
that knows what they are doing. At the kiosk in the
Kentucky area in the florence mall you call them it
rings and they disconnect it so they don't have to
deal with the customers. |
|
5520510 |
09/29/2006 |
CINCINNATI |
8 |
8 |
9 |
PC Installation with ISP Setup and
Data Transfer |
I would say good responsiveness.
From the time I ordered it, receiving email
confirmations about it. Delivery and the onsite
installtion. I had a follow up question after the
installation, and they responded to it promptly.
Nothing I can think of. |
|
5502308 |
09/22/2006 |
CINCINNATI |
9 |
9 |
9 |
PC Installation with ISP Setup and
Data Transfer |
According to my experience with
the installer he knew what he was doing. I'm real
stupid when it comes to computers and he knew what I
was talking about, When I asked questions and didn't
use the correct terms he knew what I was talking
about. English speaking people with the customer
service needs to be improved. |
|
5465254 |
06/09/2006 |
CINCINNATI |
9 |
9 |
9 |
PC Installation with ISP Setup |
Having a very talented man out
here to do it. He was courteous. They sent someone
that would go the extra mile. His knowledge of
computers. Improved, nothing. |
|
5417440 |
01/27/2006 |
N/A |
4 |
8 |
5 |
N/A |
Did well: They were on time. They
were friendly and considerate. Improve: Some
technical skills could be improved. Not all the
programs were set up for the other user. /APND/
Mainly in relationahip with another user. Some
things weren't set up, because th |
|
5407085 |
01/13/2006 |
N/A |
9 |
9 |
9 |
N/A |
They put my computer together and
made it work. They transferred all the files.
Nothing to improve, everything went smooth with the
installation. |
|
5236630 |
12/31/2005 |
N/A |
7 |
8 |
7 |
N/A |
The technician came on time an was
courteous. He explained what he was going to do. He
addressed my unique problems. To improve, do some
work on the IntelliMover, to improve the output
report so the customer can see what it did and a
specific area for pro |
|
5400651 |
12/30/2005 |
N/A |
9 |
9 |
9 |
N/A |
They were very customer
friendly,we had no problmes wtih them they are
willing to answere the question the were very
knowledgeable and they were able to trouble shoot a
printer that we had that was new and we were able to
get a new one they very next day |
|
5214647 |
12/17/2005 |
N/A |
5 |
7 |
6 |
N/A |
They came on time they did good at
working, they hooked everything but the fax machine
up. They need to hook up the whole thing completely
and stay until it is all done. When you call them it
is very difficult to talk to the person you need to
talk to. I |
|
5216547 |
12/10/2005 |
N/A |
9 |
9 |
9 |
N/A |
The gentlemen was extremly
personable and helpful. He explained to us what he
was doing. He got us up and going on the computer. I
don't know what can be improved. We were very
satisfied. The online ordering system is not as
simple as it should be. |
